Buying a home can be hard! My wife and I had heard the horror stories from friends. From getting turned down for loans, constantly shopping around for the best ones, figuring out who should do inspections, and worrying about who to trust were just some of the things we were concerned about coming into the process.
Lori, along with her team at West Town Bank and Trust, truly made all of our concerns disappear. From the very first time we met with her in her own home, I trusted her. She was kind and wanted to talk about where we were in life in a helpful yet professional way. She answered any questions we had right when we had them, and even gave us some great recommendations about who to work with and who to trust. Our experience was seemingly flawless thanks to Lori and her teams hard work and dedication.
However, we got more than a “loan officer” in our experience. I truly feel like we gained a friend. During the time we were under contract, my wife and I went through a tragic loss, miscarrying our first child. Lori was there for us, professionally and personally. She was very patient with us, and stayed willing to help in any way throughout the entire process, all the way up until closing (which also happened on time) and even after we moved in!
Overall, we were very pleased to work with Lori and West Town. Buying a home, an experience that can quickly be filled with angst and anxiety, was instead filled with assurance and support. My wife and I are in the home we dreamed of, and are excited for the future!